Our housing in Havant. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. If you are a council tenant, we can take care of some of the repairs to your home. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Requesting online means you can: make your request at any time of day or night. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The council should repair any damage caused by maintenance or building work. Pay for a garage or parking space. Help with preventing and tackling damp, condensation and mould in your home. London Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Please use our online form to request a. Find out the latest coronavirus information on housing and homelessness. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Request a repair to council property. It will take only 2 minutes to fill in. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Browsealoud Accessibility News. If so we can help you claim compensation on a NO Win, NO Fee basis. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Hotjar sets this cookie to identify a new users first session. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. We also use third-party cookies that help us analyze and understand how you use this website. Please do not leave children under 16 alone in your home while we are working. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. LinkedIn sets the lidc cookie to facilitate data center selection. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. We may need to return to complete the full repair. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Crawley Borough Council has considered your request and decided not to provide you with this information. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Home; Features; Services; About; Contact; Login; Get Free Demo As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Dont include personal or financial information like your National Insurance number or credit card details. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Get premium, high resolution news photos at Getty Images Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Coventry change your appointment later if you need to. Assessment of housing need under the Housing Act Part V11 (Homelessness). Outside of office hours the number above is for emergency repairs only. Call us on 0333 050 8887 to start the process or fill in the form. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Share Friendly and fun place to work 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Crawley Homes has implemented a new housing IT system. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Next . You can also claim compensation for the damage that has been caused during repair work. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Our aim is to sort as many complaints as possible at the first point of contact. Visit us. Fire safety All properties should have fire alarms fitted and serviced regularly. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. To make sure your home is a good working order, we plan buildingmaintenance. You may have to leave your home if major works are needed on the building. All rights reserved. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Necessary cookies are absolutely essential for the website to function properly. Content and site Copyright Crawley Borough Council 2020. The number of organisations that expressed interest in the tender. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Our approach. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This applies to all properties where gas can be used. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. We also use cookies set by other sites to help us deliver content from their services. Are you a Council or Housing association Tenant with housing disrepair issues? . Content and site Copyright Crawley Borough Council 2020. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. A stopcock is a valve for turning the cold water system in your home on and off. Email *. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Posted in . If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. The London Borough of Camden Council. More details are in our Complaints policy. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. If it is an emergency and you do not let us in, we may force entry. Resources for buying a home. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. 26 January 2021. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Services available to private rental tenants in Crawley, including grants and loans. E14 9GE Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Repairs. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Repair loan can be awarded up to 5,000 to meet the cost of repair works. Dont worry we wont send you spam or share your email address with anyone. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Housing. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Content and site Copyright Crawley Borough Council 2020. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Report a repair online for your home. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Housing repairs. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Find housing . Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Call-off contract under t. 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