}, Complaint from Mrs seddon on 30 October 2020 about Parkdean Resorts in category Travel, I Booked the holiday in good faith after reading about all the activities and fun my grandchildren could take part in. Parkdean resorts owners holiday parks across the UK Caravan owners at Pendine Sands Caravan Park have been told to leave at the end of the year (Image: Ross Williams). Best UK Family Holiday Company. I spent hours and hours on the phone on hold waiting for customers services. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Parkdean Resorts (formerly Park Resorts). Undoubtedly some people are lucky but on our experience cannot recommend at all. Parkdean resorts customer services are the worst possible service I’ve ever dealt with. This was done. No problem I thought, a minor mishap on our behalf for which a call to customer service ( 40 minute hold time) with my payment card in hand should sort it. Reported them to Competition and Markets Authority under Covid-19 rules. I very rarely and cause or the time to complain, with two young children but I feel I have to make time to provide feedback so that other guests' stays can hopefully be better. Terrible Touring pitch and facilities, Don’t Recommend, Normally no problems unless something goes wrong, Refused to Refund Despite Web Sire Saying 'no quibble full refunds', Don’t ever expect to get any response from head office. Again, I appreciate the extra steps you're all having to take and the added procedures you're having to follow but it doesn't feel as though you were ready to open and operate the holiday park. Parkdean Resorts UK Limited t/a Parkdean Resorts registered in England (Reg. The mens were flooded at one point. Reception also said on the phone that they couldn’t guarantee that we could get in at 4pm as advertised, as the cleaning might not be finished. Please see photos attached. Caravan was on hardstanding but the grass where the awning supposed to go was extremely muddy so we couldn't use it. },{ Well I’m not happy Parkdean and I have tried to give you the opportunity to put things right but you have chosen not to bother. We normally go a few times a year and have breakfast every morning and lunchesevening meals in the restaurant. For the latest updates, see our coronavirus page. Explore our caravans and lodges for sale at 60 holiday parks across the UK. "We are unable to comment on individual cases. Eventually I was able to pass his care to his mum and move to the rear of the caravan to unpack my clothes. Now Parkdean... i bought my caravan in 2015 from cresswell towers (park resorts) snice then i have complained about my van... We purchased 2 static caravans from Park resorts at Southview in April 2014 for approx. We stayed at PD lizard point. Again when spoke to reception they couldn't care less and said to go and buy a longer hose!!! This includes selling the caravan to a trader to remove from the park or selling it back to the park at book value. ", I have received the voucher by e mail. The cutlery had food smeared from previous customers. Kitchen cupboard doors weren’t fully secure. },{ Find Out More OK. British Travel Award Winners 2019! We found broken poppadoms in the caravan. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. On our last day I witnessed 3 members of staff entering the caravan opposite to clean it. BR5 3AJ Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. As my family unpacked I was busy watching my 2year old Grandson who was with us. WalesOnline asked Parkdean how many owners have received letters warning of the end of the licence agreement. They didn't even enforce it, or say they would enforce it. You do not answer your phones you do not reply to EMAILs. Check availability and book today. No. Your IP: 68.66.248.49 This caravan was apparently one of the top caravans and with covid you would expect the cleaning spotless. When the licence period ends the owner can remove the holiday home from the park and do as they wish with it, or sell the holiday home to a trader who will then remove it from the park. Holiday cancelled, Parkdean are unable to reinstate the booking or provide any refund of the amount paid to date. I won't be going back to parkdean after this holiday and won't be recommending them to my family and friends. The swimming sessions of 45 minutes really are not long enough, they needed to be at least an hour, especially considering there is not much else to do indoors when the weather is poor. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. £19500 from... Last year in january I had an accident and was unable to work due to this. It's misleading to advertise ‘self catering' if you cannot cook a meal with the equipment provided. Parkdean owners forum has 7,494 members. Check out the reviews. OK although I wasn’t happy, I agreed that if they took out the dangerous screw, I would be happier. No refund as yet... Read more, Complaint from l j allsopp on 21 October 2020 about Parkdean Resorts in category Travel, We have just come back from a week at the above location and there was problems before we even arrived .I am nearly 80 so we do not travel long distances in one go, try to explain this to reception... Read more, Complaint from Linda Newman on 19 October 2020 about Parkdean Resorts in category Travel, Hi, we have just returned from a weekend away at your Coopers Beach Resort (ref:8234690). But one caravan owner said he received nothing telling him to leave the site when his own licence agreement expired at the end of last year. I received an email stating that they were happy with what they had done. RE: Booking reference - 8354287 Booked an 8 berth morden caravan that was situated in Park Drive. I then got a call from reception who offered a move to a “better” caravan. We appreciate all feedback from our customers. Find Out More. On this page you can see which complaints are submitted about Parkdean Resorts. ?????????? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Parkdean Resorts (formerly Park Resorts). if you do and information is passed to a company you will be in breach of the terms of entry. 2nd Floor, One Gosforth Park Way, Gosforth Business Park. As I passed the bathroom door I noticed a large brown patch on the door on further investigation I found that someone had ‘kicked’ the bathroom door in and the “repair” was a piece of cardboard box taped with gorilla tape to both sides of the door, to this a large sharpe screw had been used instead of a door handle, right at toddler head height. You can unsubscribe at any time. More than 30 owners received the news through the post after being told their tenure agreement on the site will end on December 31. I was extremely disappointed to find, due to... Read more, Complaint from lindaPrior745 on 27 October 2020 about Parkdean Resorts in category Travel, First chalet was rain damaged so moved ,Second chalet artex fell down so just hovered it up ,Raw steak served up and not very responsive and unsatisfactory reply ,We must of requested steak to be cooked ? He said no in a sarcastic manner and point to his park dean badge, She asked for his name and told him she would complain, he then said i am Stevie and I will see you at reception at nine, this was said as a threat, after this until around ten a.m the electric went on and off, we complained at reception and asked to moved caravan as no one was aware if the electric would be fixed, I was told no, I also complained regarding the security guard, the staff was disinterested and said the electrician was in way, so after ten thirty and another visit from security who this time blamed the kettle, finally electric is on, we manage to have Sunday as a day with all facilities working, Monday (our check out day) out goes the electric around eight thirty, we have no hot water for washing, no facilities for making breakfast, no heating yet again, the weather was very cold but the sun was out so not as cold as Friday, so my wife and my sister in law go to inform reception regarding problems we are having, first girl is very disinterested and they ask if they are not going to offer anything, even a cup of tea?
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