We also may cease to provide a Service Feature in whole or in part, if required by law, rule or regulation, in which case you may cancel your Service. It said that my battery was low. The worst part of this is when you call Verizon to try and talk to someone about Hum every representative I have talked to about it says we've heard that from several people that they wish they hadn't gotten the Hum. BOUNDARY ALERT: With the Boundary Alert Service Feature for Hum+ and Humx, you may establish custom boundary areas. After we confirm compatibility with the System and agree to the transfer, you may transfer the System to the new vehicle. In the event of a conflict between this Agreement and the Signature Motor Club terms of service, the Signature Motor Club terms of service shall control with respect to the provision of Roadside Assistance services. soon as possible. Any such credit shall constitute your sole and exclusive remedy for such failures, and you waive and release us, our affiliates, and our Service Partners from any further liability to you in connection with the Service interruption. Yep! I called Verizon, and at first they tried to gaslight me into thinking I ordered it. YOU AND WE UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. To pair your mobile phone with your speaker, first make sure your speaker Can't put a price on safety, right? I was, in fact, on my 14th day. You will not be able to use location-based features like driver Safety Scores when location is off. Pairing NumberShare with your Hum × allows you to keep in touch with the people you love most, even if your phone is off or you leave it behind. If there is any conflict between the information on the Website or Mobile App and the information provided by our affiliates, Service Partners, and third-party vendors, then the latter will govern with respect to these discounts. You may decide to purchase either a Hum+ paid subscription or a premium Humx paid subscription, which may include a Speaker, Crash Response with Live Assist, and additional features like a Wi-Fi hotspot. Activating your Service. *$0 down (for qualified customers). I personally thought it was a waste of money. IF YOUR Hum+ SYSTEM EQUIPMENT DOES NOT INCLUDE A SPEAKER, YOU MUST PROVIDE US WITH A PRIMARY DRIVER CONTACT NUMBER BY LOGGING INTO THE MOBILE APP. You are not required to purchase a Verizon Wireless data plan to purchase the Hum x System or Service, but we recommend purchase of a data plan to support use of the Wi-Fi Hotspot. In the event of a conflict between the two policies, the practices described in this policy govern when you are using Hum services. (6) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE ARBITRATION BEGINS. Very disappointed with Hum. IF YOU'D LIKE TO START THE MEDIATION PROCESS, PLEASE CALL CUSTOMER SERVICE AT (800) 711-5800 FOR A NOTICE OF DISPUTE FORM TO FILL OUT, AND MAIL, FAX OR EMAIL IT TO US ACCORDING TO THE DIRECTIONS ON THE FORM. usage. For this monthly fee you get roadside assistance up to four times a year by pressing a button on the control unit labeled with an operator symbol (or via the smartphone app). Enter your vehicle's year, make and model. With a shared plan, your Wi-Fi hot spot data will draw from your monthly data allowance. Hum by Verizon uses the Verizon Wireless network to transmit vehicle data. Here's how your monthly charges break down: The Hum+ connected device does not require a standard wireless plan like The new Verizon Plan, Go Unlimited, etc. SERVICE SCHEDULE REMINDERS: With a paid Hum Essential's, Hum+, or Humx subscription, in the Mobile App, you can provide your Vehicle's current odometer reading and receive reminders for recommended service and maintenance based on your Vehicle manufacturer's recommended service schedule for your Vehicle's year, make and model. Have had numerous issues with Hum. You will receive an email and a push notification (if you allow them) when a new member joins the group and can choose whether to share location with the new member. You are responsible for your compliance with the Hum by Verizon Terms of Service and also for the compliance of all Corporate Subscribers and users of the Vehicle(s), whether or not authorized by you. Obviously I hadn’t been in a accident when they realized I did not have a single mark on my car but why would this device contact police? I immediately contacted Hum to say no way I did not ask for this...service response was " when you put your name number and email it's a partial agreement." purchase the Hum+ equipment from a Verizon Wireless retail store, or a Our bill just cycled, and I will be very surprised if I actually get what is promised. FOR HUM SUBSCRIPTIONS OBTAINED THROUGH VERIZON WIRELESS OR A VERIZON WIRELESS AUTHORIZED RETAILER, THE VERIZON WIRELESS CUSTOMER AGREEMENT AND THE VERIZON WIRELESS HUM TERMS OF SERVICE APPLY, WHICH ARE AVAILABLE AT www.verizonwireless.com/support/hum-by-verizon-legal/. You will not publish, broadcast, retransmit or otherwise reproduce the information or software in any medium. One-time activation fee of up to $40 and $29.99 equipment charge apply per device. from Verizon Wireless. you to talk hands-free and keep two hands on the wheel. Automotive discount services not available to residents of AR, CA, DE, MT, NE, NV, NM, OK, SC, TN, VA, WI, and WY. Thankfully she was able to contact safety services, but there is no record of any alert from Hum as promised. Bottom Line: No, I would not recommend this to a friend. SPECIAL RIGHT TO CANCEL ROADSIDE ASSISTANCE: Due to inactivity, your session will end in approximately 2 minutes. GOVERNMENT TAXES, FEES AND SURCHARGES: You must pay all applicable taxes, fees and surcharges. Will be taking them both out and just chucking them after cancelling it. The ETF for a two-year Humx Subscription Commitment equals $175 and will be reduced by approximately $7.30 for each month of the Subscription Commitment that you fulfill. MECHANICS HOTLINE: With a paid Hum+, or Humx subscription, you can call the Mechanics Hotline during its operating hours to discuss auto health topics such as likely repairs related to specific diagnostic trouble codes. Sign up for What's New Now to get our top stories delivered to your inbox every morning. Depending on your settings, we may collect Information from your mobile device even when you are not using the app. You may cancel your roadside assistance at any time and receive a prorated refund of any unused subscription dues associated with the roadside assistance ($1.50 per month) without deduction and without any early cancellation fees. Hum primary account holders can invite and remove members in the Hum app. You will not remove, modify, or obscure any copyright notices, trademarks, or other proprietary rights notices on or contained in or on any portion of the Service or any information or materials on or obtained from the Service. STOLEN VEHICLE LOCATION ASSISTANCE: You may be able to contact a customer service representative by pressing the button on your visor clip, using the dedicated button on the Mobile App, or by calling (800) 711-5800 to request disclosure of the location of your Vehicle to relevant law enforcement agencies in the U.S., to the extent we can determine it. I got two Hum systems from Verizon for our cars in March 2018. Verizon has sold me something I cannot use for what I ordered it for! THE PRIMARY ACCOUNT HOLDER IS RESPONSIBLE FOR ENSURING THAT ANY ADDITIONAL USERS ARE AWARE OF THE HUM TERMS OF SERVICE AND HUM PRIVACY POLICY, AS WELL AS THE MOBILE APP TERMS OF USE AND WEBSITE TERMS OF USE, WHICH ARE AVAILABLE VIA THE MOBILE APP OR WEBSITE. GAS FINDER: For Hum+, Humx, Essentials and the Mobile App, you can locate nearby gas stations and view their current reported prices by entering either a zip code or by checking the proximity of your smartphone's location. He had the nerve to tell me he considered my case closed since I accepted a monetary fix. We are not a motor club, and all roadside assistance provided as part of the Service is provided only by Signature Motor Club. After debating the time sequence with 2 supervisors, they finally admitted that to the normal lay-person. ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR. By using the Service, you acknowledge your understanding that in the event a crash is detected, we will not send emergency help if you do not provide a Contact number by which to you reach you. This time, he took it to Lexus. Hum× service operates on 4G LTE network only and requires data What about the claims they tried to call me multiple times to tell me the outcome of their investigation. Some states or jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you. You are not required to purchase a Verizon Wireless data plan to purchase the Hum × System or Service, but we recommend purchase of a data plan to support use of the Wi-Fi Hotspot. All rights reserved. For Hum app users, we use mobile device location information to help deliver Hum services you have, including discounts and roadside assistance. Go to the Hum Setup page and choose Hum+ to view setup instructions and a video. If you have a Gen 2 Hum Device (VT 410, VT 1010) the Hum dongle you installed on your vehicle(s) measures information about your vehicle’s location and motion to calculate metrics designed to reflect the frequency of unsafe driving behaviors like driving at high speeds, hard braking, sharp cornering, and rapid accelerations. five seconds, until the blue light begins to flash. Tap Add, then Set up device. FOR CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. © 1996-2020 Ziff Davis, LLC. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. For example, it may be used to provide traffic reporting and similar services, or to inform car manufacturers about characteristics of different vehicle models. Buy Hum+ Gen 2. They spent over six hours looking for the problem. On the Hum Speaker, press and hold the green phone button for about We purchased Hum for our daughter's car. For Hum Essentials, We charge Subscription Fees on either a monthly or yearly basis. I don't personally own a Hum, and there's not much information out there aside from the quick start guide. IT IS YOUR RESPONSIBILITY TO NOTIFY EVERYONE WHO USES OR OCCUPIES YOUR VEHICLE THAT PARKING LOCATOR IS ACTIVE AND ALLOWS YOU TO ACCESS INFORMATION ABOUT THE VEHICLE, INCLUDING ITS LOCATION. We are not responsible for any statements, agreements, representations, warranties or covenants, oral or written, including, without limitation, any statements from third parties, anything said by Sales or Customer Service representatives, concerning or relating to the System or the Service provided to you pursuant to this Agreement or your subscription, unless such statements, agreements, representations, warranties or covenants are expressly contained in this Agreement or a document incorporated by into this document, such as the Signature Motor Club terms of service. I had a bad device. To use the Mobile App and Website, the additional user must provide his or her email address and create a password. You can use the Hum app to enable or disable NumberShare for your Humx Speaker at your convenience. Doug began his career in 1988 at the car stereo trade publication Mobile Electronics, before serving as editor of the leading consumer magazines covering the topic, Car Audio and Electronics and Car Stereo Review/Mobile Entertainment/Road & Track Road Gear, from 1989 to 2005.

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