My ticket is not scanning on the bus what should I do? Who should I contact with any queries? Scroll table horizontally to view table content, Child Is my Term Time Ticket valid across all areas of Merseyside? One DayCash, contactless payment. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. A Merseyside MP claimed the changes had been introduced because of Labour politicians 'applying pressure' on bus companies. You can use the Saveaway on any bus company (not sure about area A but in area C where I live we also have Stagecoach) and also the trains. The move will mean significant savings for some passengers buying one-way tickets in St Helens, Sefton and the Wirral. For a small fee for your card and the postal costs your new MetroCard will be delivered by post. The reduced prices ‘will bring greater consistency and fairness for passengers wherever they live on Merseyside’, according to a company statement. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. One, Three or Five Day Bundle, Weekly & 4-WeeklyMerseytravel Centres or PayPoint retailers within Merseyside. Changes to ticket prices 2019; Changes to ticket prices from 6th January 2019. You will then be able to register your MetroCard and buy Adult Solo tickets online. Most single fares are cheaper or frozen - but some Wirral passengers won't be happy, From sunrise to sunset, get the big stories in the Echo newsletter. 19 Dec 2018. Following a review of our fares, there will be some new ticket prices for customers travelling across Hampshire, Surrey and West Sussex. Single bus fares on dozens of Merseyside routes have been slashed this week.. Arriva has expanded its £2.20 adult flat fare price from Liverpool to the … Please note we will use cookies to store your location and provide a better website experience. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. When can I buy a Solo Term Time Ticket for Autumn 2020? One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Arriva has expanded its £2.20 adult flat fare price from Liverpool to the whole of Merseyside. Their stated aims include investing in new greener vehicles with Wifi and USB charging points, better real-time information on journeys, improved links to John Lennon Airport and less reliance on public subsidies. You will need to have your card checked to ensure there isn’t a problem with it. You cannot use it before the beginning of term, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. What is a MetroCard and is it different to a Walrus card? Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. explains more about how we use your data, and your rights. Your ticket will be checked and the refund calculated. 09:41, 4 JAN 2019; Updated 13:42, 4 JAN 2019; News. WeeklyAnytime any day. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. With England going into lockdown from Thursday 5 November, we’re looking at what effect that will have on our services. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. A weekly Young Persons Merseyside area ticket has been frozen at £10. What if I lose my smart Solo Term Time Ticket or it is stolen? If your card is reading on other buses there may be an issue with the bus driver’s ticket machine. The term dates for term time Tickets can be found here. Are there any restrictions in place when using a Solo Term Time Ticket? I no longer need my ticket can I have a refund ? We advise you to register your card online so that we have a record if you lose it. You will then be able to register your MetroCard and buy Adult Solo tickets online. If you are an apprentice aged up to 18 you already receive half price travel. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. There is a £1 activation charge when you buy your new MetroCard. There is a £1 activation charge when you buy your new MetroCard. When you buy your first smartcard you will receive a MetroCard. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket won’t be valid for travel in Lancashire, Cheshire or Halton. (7days), Set your location for services and tickets only in your area. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. I have a Walrus card - do I need to change this to use the MetroSmart website? Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Activates on the day you first use it. Activates on the day you first use it. You should receive your ticket within seven days. Solo tickets are valid across Merseyside. You can have more than one ticket on your card at any time. Quick, convenient and easy, saving you both time and money and allowing your child to travel to and from school without worry. Or buy online, Term TimeRenew it online or at a Merseytravel Centre a few days before term starts. Arriva buses are to increase fares. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Single bus fares on dozens of Merseyside routes have been slashed this week. An Arriva day ticket is £3.90 and a one area Saveaway ticket is £3.50. There are temporary timetables in Wales between 25 October and 9 November due to a two-week Welsh Government lockdown. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. No, you can register your Walrus card online. 4-WeeklyAnytime any day. Our. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? If you have a question about Railpass please contact Merseyrail for help. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. I don’t currently have a MetroCard - how do I get one? Megarider New fares, including single and return ticket prices, are being rolled out from Sunday 6th January 2019. We are unable to issue cash or cheque refunds. And the expanded flat fare does not include cross-river services between Liverpool and the Wirral, which stays at £3.30 - a third more than for the rest of Merseyside. Arriva bus fares on Merseyside have changed from May 1, 2016. You can buy them online from 18th August, without having to visit a Merseytravel Centre. Please email with the following details:-. We can prevent your lost card from being used and send you a replacement if necessary. This will replace the withdrawn Speke Circular service 211 as part of an initial 12-month trial. AnnualAnytime any day. If your card has been damaged, a replacement fee may be applied. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. One, Three or Five Day Bundle, Weekly & 4-WeeklyBring your MetroCard or Walrus to any Merseytravel Centre or PayPoint retailer to avoid paying another £1 activation fee. Please email quoting your order reference number to let us have the correct details. This fee is to cover the card production and distribution costs. Passengers travelling between Liverpool and Southport or St Helens and Liverpool used to pay up to £3 for a single journey, but will now pay £2.20. BIG changes for Liverpool bus routes. By continuing to use this website you consent to this and you can view our cookie policy here. You can also check the status of your ticket here to make sure that it has not expired. View the Privacy Policy for details of how we collect and use your information. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. I use my MetroCard or Walrus to buy Railpass tickets. 18 June 2019, 11:12 | Updated: 18 June 2019, 11:21 “The region depends heavily on an effective bus network offering great value for money and this extension will surely bring more commuters and leisure users onto the bus network to help create faster, cleaner journeys for everyone.”. If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. Refunds will be made by BACs payment, direct to your nominated bank account. We are sorry for any inconvenience caused. Arriva’s flat fare price has been frozen again at £2.20 for adults and £1.10 for children this year, in contrast to a 10p increase in most areas outside Merseyside. The company initially claimed on posters and online that the cheaper single journeys would save some customers up to £1.10. The Arriva statement said the company is also planning to provide new, greener buses with free wi-fi and USB charging points. But the cost of a Merseyside weekly ticket has risen from £16 to £17, and a Liverpool Plus day ticket - which includes Liverpool, Southport and now St Helens - has risen from £4.20 to £4.30. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. The quickest and easiest way to buy your first Solo Adult or Young Person’s Solo ticket is via our website. 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