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being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. So sorry to hear that Donna! What I might do is take a chance and send it without tracking. See the Abusive buyer policy for more examples of activity that we don't allow. Next, clean the lens with dish soap and dry with a microfibre cloth. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. Recently I put up some items I wished to get rid of where the buyer would have to make . I don't plan on stopping any time soon. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. For items that have a total cost of $750 or more, signature confirmation is required. But I trust my judgment and I'm hardly ever wrong. We do not give refunds and this buyer did not read the terms. That's not "new". If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. Another big tip always use the proper packaging! eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. The seller simply cancels the sale and a refund is sent back to the buyer. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. The amount of horse-hockey stories that would phone or walk-in was astounding. You can also start a return request from your Purchases in My eBay. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. Death certificates show that you died. This buyer says the item is ruined because we folded the cardboard backing of the item. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? Who pays for return shipping? To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. 04:41 AM If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Why would the buyer be liable for return shipping if damaged by the carrier? We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. This is a tough one, and I feel for you! free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. I want to share an experiance that cost me lower seller ratings score. Anyway, I don't think you should publicly announce your refund offer. Choose the label you want to send to your buyer. Look for the receipt you received by email from eBay for the purchase. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. He returned the item because it didnt work when he received it. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. You won't be able to re-open the request once it's closed. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. Thanks. Heres What You Should Do. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. Returns will not be accepted without prior authorization. What am I going to do with the returned item? ~Sandy 0 Kudos Login to Reply or Kudo Options Use the phone over e-mailing when you want a response), and told them the situation. A couple of buyers indicated they received no response. Enter the desired refund amount, and select Send refund. Most sellers refund as soon as they get the item back. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. 05-11-2014 Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. If you don't ship the return by that date, we may close the request and you won't receive a refund. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Read our most popular questions and answers on how to handle return shipping for items you've sold. Start an item not as described claim, cite damaged in transit, and get a full refund. What happens if the buyer refuses to pay for return shipping? And keep calling back if needed! You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. See our Partial refund guidelines for more details. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Voc pode pedir nossa interveno para resolver a questo. Damaged Item Who Pays Return Shipping? I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . The letter also stated that there would be no replacements sent. Take action within 30 days. What happens to seller when eBay refunds? These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. This is what Ebay has gotten to and why sellers are the way they are. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. Otherwise, register and sign in. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. You must be a registered user to add a comment. You're also responsible for any return shipping you promise to pay in your return policy. After following these steps, eBay will stop automatically approving your buyer's returns. Who is responsible for return shipping costs? Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. , Most single items can be wrapped with 3 of padding in a single box. And I cant recall a time that we have lost money on an item and a case. Reply elislider 6 yr. ago As a seller though, I would hate to see ebay make this a requirement .". I am small, but, getting 2-3 a WEEK. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. And the fact that people like myself willnever make another purchaseis of little consequence to them. I received it with stains and pulls in the fabric. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. And if it does happen (this is the first one for us in years! 04:43 AM. Again, it comes down to a gut instinct. And there not even any hassle. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. Look at the metal bent in! Free shipping for many products! If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Amazon Package Sent to the Wrong Address? Exciting News! If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. As a seller, I know when I'm being ripped off or when someone is being truthful. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Need an update on an open return request? If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. Dont let it! Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. I called Ebay and got no where. Appeal eBay's decision about a return or missing item for buyers. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. I shipped an item and it was damaged in shipping. But , as we all know, not all sellers (or buyers ) are honest. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. The seller will also pay for return shipping. Log on DoNotPay in your web browser and we will help you. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Home Equipment Ebay Returns Who Pays Shipping. Return an item for a refund. Get streamlined shipping at no extra cost Simply pay the cost to ship. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. Its important to request the refund within a timely manner. But at some point, the scammers are going to figure out the weakness in that business plan. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. on Here's how to send an eBay shipping label from the View return details section: We'll automatically close a return request if there's been no activity. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Why should a buyer be out anything because they got something broken? Receive a full refund, partial refund, or replacement item. If I had simply changed my mind, I would certainly pay the return shipping. eBay Selling! eBay is no different. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Report the feedback. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Individual policies will vary from shop to shop. Language barriers may make it difficult to purchase an international return label. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Each year they make it more and more difficult for sellers, especially dealing with problem returns. They paid $4.99 shipping and handling and due to their location the actual shipping was less. High-quality, easy online ordering, quick shipping. Expand. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. You'll also receive a date by which you should ship the item back. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. FREE Shipping. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. For more information, see our Condition of returned items policy. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. They can then print the label and use it to send the item back to you. Saiba mais sobre proteo ao vendedor. eBay has a specific money-back guarantee that applies to wrong and damaged items. . Why Did My Package Go Farther Away, USPS? Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. I don't accept returns, why do I have to pay for a return shipping label? In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. However, we're here to help. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. This may take a few days. 2022 Flea Market Flipper. But that was not the case. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. It depends on the reason for the return. Why was my refund less than the amount I paid? Part Number: HPE-HP46C-MAG. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. We have a buyer who says the way we packed the item damaged it. Have you had an eBay item returned damaged? In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. To contact us: Click Help & Contact at the top of most pages. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. You will have time to upload your supplier's return label and handle the return . Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. .. just like we do now when buyers claim they never received the item! And is it mostly positive? Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. If you want to start your own business, the reseller business model can be a great place to start. Thats not even the best part! No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Who pays return shipping on PayPal? Important and a fun one too. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. When youre responsible for return shipping, you can choose from a number of options in the return request form. The item is only $25.00, but thetracked packet rate will be approximately $14.00. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. You've been a member since 2010 and you've logged dozens of transactions. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. Transfer money online in seconds with PayPal money transfer. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Recycle the old glasses. Saiba mais sobre a Autenticidade garantida do eBay. Select your carrier and enter the tracking number. Message 3of 4 latest reply 3 Helpful Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. The neg's relateprimarily to the receipt of the wrong item or a defective item. Choose Print label. Mail has really dropped off a lot. Just initiate it as such, and the seller can either approve or deny it. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. And as far as pictures go, you're right. From the dropdown menu, select Send refund. Thanks for the good suggestion. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. That shakes them out of the tree. 03-23-2018 06:31 PM. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. . A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Enter the tracking number. 09:08 AM. You can offer returns on individual or all items and distinguish between domestic and international return policies. To ensure there are no delays with your return, provide the necessary customs information to the buyer. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. This again seems not logical. I sold hundreds of items with 100% feedback. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. You can also find more information in our full article below. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky?