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Replying to . They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Those striking are largely Openreach engineers and call centre workers. New grading structure. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. My Background as a Phone Engineer in Southend. Contact BT. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . It was reported a yesterday (I think). - Providing support for Service and Commercial inventory. I could not recommend working for BT Openreach at all. A specific time cannot be given and access must be available for the entire slot. This could be when: We only charge for repair work on a small number of fault reports. If you aren't available, someone over 18 will need to be around. My dad said we needed the one downstairs which he had already disconnected. These cookies ensure basic functionalities and security features of the website, anonymously. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. If the work is not complex, they'll carry out all the external work required. Answered 26 October 2019 You will work long hours and not get paid for them . Log into order tracker using your BT ID or order reference and postcode. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Well remotely activate a port on the ONT. Ask questions and share tips with other people 24 hours a day. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Micky37 Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Damage to equipment within your premises caused by lightning or power surges. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. 30-03-2021 Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. I'm wondering will there be engineers working on a saturday? The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Garry Complex Engineering Reception and Triage. This is how life was back then. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". as per usual ,engineers working across the road and our broadband goes down. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. This is a very common mistake made worse by the press. We had to say we were from Openreach, working on behalf of their Service Provider . Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Work experience gained by working for Openreach is truly respected in its particular field by other firms. That's usually four or five days a week between Monday and Sunday. I have sent a pm with my information and description of the situation. If you already have an ONT, its very quick to get connected. If you currently work for the BT Group please apply directly through the Internal jobs board. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Within 10 working days, Openreach will have completed their survey. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. We need our broadband but have been told that it could take days to fix. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? In your case, communication between the two appears to have broken down badly. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Do I have to pay for this visit? After a . But heres a quick guide to the different installation terms we use, and the average timescales. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Although I would guess your fault will probably be picked up on Monday morning. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Announcements, Guides & Community Updates. . When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . & Broadcast. We publish our charges in our terms and conditions charges schedule. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Mar 2018 - Present5 years 1 month. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. The cookie is used to store the user consent for the cookies in the category "Performance". "These are the same workers who kept the country connected during the pandemic. If you cant change your appointment, chat online or call us and we'll do it for you. First, Openreach will send an engineer to assess how much work is needed. Compiled by Patrick Collinson. Not really a good service from BT. We have a range of ways to get in touch for new and existing customers. By clicking Accept All, you consent to the use of ALL the cookies. I'm wondering will there be engineers working on a saturday? The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. @bt_uk. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. @bt_uk. Russian minister laughed at for Ukraine war claims. Anna Tims is away. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Thousands of members of Communication Workers Union will take action for 24 hours. Our broadband then stopped working completely. Contact from abroad. Damage caused during a break in to your premises. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. There's more to Openreach than meets the eye. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Ring sky told an engineer will come out in the next 48 hrs. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Orders and upgrades. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. A specific time cannot be given and access must be available for the entire slot. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. The ISP said it can take up to 72 hours. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Thing is there is a lot of stuff under footways so you can't go mad. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Within 10 working days, Openreach will have completed their survey. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Was the First Engineer who the complaint was about actually a Qube Engineer? This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Well, by fiddling around on the Internet you have found me! Send us your details and we'll be in touch as soon as we can. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. BT Openreach What a great place to work! Missed appointments. "Where talent is a dwarf, self-esteem is a giant. business and public sector, Media The fault is due to theft, loss or removal of equipment. Overtime is usually available so the minimum . The ISP said it can take up to 72 hours. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest An engineer visit is requested, and no fault is found. Depending on the type of fault and the stage we're at in repairing it, you can do this online. BT won't send no one out because @SkyHelpTeam are my provider. For At conservative gathering, Trump is still the favourite. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Openreach did not have anything to add to the BT statement.