Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Sometimes your App maybe gets messed up, so it would be having connection issues. Seems to drop the connection every twenty minutes or so. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Listen for two "power-up" tones a couple of seconds apart. This software allows the lighting system to react to the media youre playing on your computer or phone. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. This is another one youve probably already guessed the solution for. You may have an access point or two within your home if you like to use smart home devices. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. With our lights, sensors and switches, you can make your house the brightest home on the block . Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. The last step is to install the new Sync app on your Mac or PC. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. They release a new version constantly, you can see. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Ie. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Great article. You are using an out of date browser. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Find the Hue Sync app folder and delete the data inside of that nested folder. 4K does not work, yet. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. So it's the sync box that's got the problem, not the wifi. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Copyright 2000-2023 M2N Limited E. & O.E. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. 4. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). But you should ensure a steady internet connection for your Hue Sync Box. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Is Philips Hue Z-Wave or Zigbee? Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. APs are also best used for devices that dont require a 100% reliable internet connection. I just couldn't get a decent effect with the light bars. Seems like after the last box update nothing is working it's been a while now. Connect it to your TV and HDMI-connected devices to. I run my Xbox One X through the the play sync box and it supports. On a Mac, the data folder is called the cache.. They release a new version constantly, you can seehere. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. 8. Refunds. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. UPDATE: I was able to fix this issue thanks to @tweethue! Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. However, whether its the app or the physical box, both systems are known to have some issues during connection. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Does the Sync Box come ON when the TV is powered on?" 4. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. I don't get it. Apple disclaims any and all liability for the acts, When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. So, it would seem I'm the only one having this issue. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Is there a way to force the Apple TV 4K to send Dolby Vision? Smart Plugs and Your Home: Is Radiation a Silent Threat? 2- Connecting directly to TV without using Hue Sync Box. The consent submitted will only be used for data processing originating from this website. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Aug 20, 2020 9:53 PM in response to i_rina. Philips Hue brings smart lighting to everyday homes. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. For a better experience, please enable JavaScript in your browser before proceeding. This is because more users prefer the app over the box. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Can Philips Hue Control Other Bulbs or Normal Lights. Lets go through some of the most common bugs and how you can fix them quickly and easily. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Looks so much better and tidier. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). However, the Hue Sync Box really needs that reliable connection. The lights will only work when the content is 4k HD or HDR. Open up "Settings" on your iOS device. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. If possible, we would also recommend updating the Philips Hue TV sync box. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. When one is found, tap. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Uninstall both Hue and Hue Sync app and reinstalled them. My AVR supports Dolby vision pass through. Please ensure that the Hue Sync Box directly connects to your monitor or TV. The fix for this one is surprisingly easy. Go hands-free with voice As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Click on the search icon on your taskbar and search for %appdata%. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community For the connection issues, there will be many solutions, one method works for you but may not work for others. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Required fields are marked *. Hue Bridge required, not included. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Good question. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now.